Welcome to CloudVixo.
At CloudVixo, we are committed to providing high-quality digital services with reliable customer support. Please read this policy carefully before placing an order.

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Refund & Replacement Policy

Due to the nature of digital products and instant delivery services, all purchases made through CloudVixo are generally non-refundable once the service has been delivered successfully.

However, we provide a limited replacement guarantee under specific conditions.

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1. 3-Day Replacement Guarantee

Every Gmail account purchased from CloudVixo includes a 3-Day Replacement Guarantee starting from the delivery time.

If an account becomes inaccessible within 3 days due to an issue not caused by the customer, we will provide a replacement account after verification.

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2. Eligible for Replacement

Replacement requests may be approved if:

• The account credentials do not work upon delivery
• The account is inaccessible within the guarantee period
• Recovery information provided is incorrect
• The issue is verified by our support team

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3. Replacement Will NOT Apply If

The guarantee becomes void if:

• The customer changes recovery information/password improperly
• The account is used for spam, abuse, or policy violations
• Suspensions occur because of unusual activity from the customer side
• The account is shared with multiple users/devices irresponsibly
• The issue happens after the 3-day guarantee period

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4. No Refund Policy

CloudVixo does not offer monetary refunds for successfully delivered digital products or services.

Instead, eligible cases may receive:

• Account replacement
• Technical assistance
• Re-delivery support

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5. Request Time Limit

All replacement requests must be submitted within 72 hours (3 days) of delivery.

Late requests may not be accepted.

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6. Verification Requirement

To process a replacement request, customers may need to provide:

• Order ID
• Screenshot/video proof
• Clear explanation of the issue

False or misleading claims may result in support denial.

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7. Processing Time

Approved replacements are usually processed within 1–24 hours, depending on support availability.

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8. Fraud & Abuse Protection

CloudVixo reserves the right to reject requests involving:

• Fraudulent activity
• Abuse of replacement policy
• Attempted scams or chargebacks
• Violation of our Terms of Service

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9. Policy Updates

CloudVixo may modify this policy at any time without prior notice. Updated versions will always be available on our website.

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10. Contact Support

For support or replacement requests:

CloudVixo Support Team
Email: official@cloudvixo.com
Website: CloudVixo